Your Questions About Home Care, Answered
We’re here to make in-home care clearer, simpler, and easier to access—so you can make the right choice for your family.
FAQS
Common Questions From Ontario Families
From service logistics to caregiver training, here’s what families often ask when exploring home care with us.
How does your one-hour service model work?
We offer visits as short as 1 hour, unlike many agencies that require a 3–4 hour minimum. To keep this model viable, we apply a neighborhood “team-up” rule: the one-hour rate applies when three hours of service can be grouped within the same area (e.g., building or block).
Will we have the same caregiver every time?
Yes, whenever possible. We prioritize assigning a consistent PSW for every visit to build trust, familiarity, and a stronger care relationship.
What services do you offer?
We provide personal care (such as bathing and mobility), home support (such as meals and housekeeping), dementia care, palliative care, post-surgery recovery, and staffing for facilities.
Are your caregivers professionally trained?
Absolutely. All caregivers are certified Personal Support Workers (PSWs), trained in safety, cognitive support, and daily living assistance.
Do you serve my area in Ontario?
Most likely—yes! We serve clients throughout Ontario, including urban and rural areas. Contact us directly and we’ll confirm availability.
Do you work with insurance providers?
Yes. We’re registered with Veteran Affairs Canada, Green Shield, and Blue Cross. We can guide you through the claim process.
Still unsure? We're happy to help. Reach out for personalized answers from our Ontario care coordination team.
Still Have Questions? We’re Just a Call Away
Reading is helpful, but talking is better. Let’s discuss your specific situation
You don't have to figure this out alone. Our care coordinators are ready to listen to your story, answer your remaining questions, and help you find a solution that fits your family.
